Privacy Policy

Last updated: January 2024

1. Introduction

mist-ibis ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We are based in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect information about you in various ways:

• Personal Data: Name, email address, postal address, and other contact information you provide when submitting enquiry forms or requesting our services.
• Project Information: Details about your research projects, including scientific data you share with us for analysis.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and navigation patterns.
• Technical Data: IP address, browser type, operating system, and device information collected automatically when you access our website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our research services
• To respond to your enquiries and communicate with you about your projects
• To improve our website and services based on usage patterns
• To send administrative information such as project updates and service changes
• To comply with legal obligations and protect our rights

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: Where you have given explicit consent for specific purposes
• Contract: Where processing is necessary to perform a contract with you or take pre-contractual steps at your request
• Legitimate Interests: Where we have legitimate business interests that do not override your rights
• Legal Obligation: Where we must process data to comply with law

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service providers who assist in our operations (hosting, analytics)
• Professional advisers (lawyers, accountants) when necessary
• Regulatory authorities when required by law

Any third parties with whom we share data are contractually obligated to protect your information and use it only for specified purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Project data is typically retained for seven years following project completion unless you request earlier deletion.

8. Your Rights

Under data protection legislation, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to or restrict processing of your data
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us using the details provided below.

9. International Transfers

Your personal data is primarily processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

10. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use, please refer to our Cookies Policy.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

mist-ibis
47 Clerkenwell Road
London, EC1M 5RS
United Kingdom

Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.